Shipping
Packages are shipped with Postnord (Swedish carrier) or with UPS. You can choose between available shipping options at the checkout.

Tracking
You will get a tracking number when the order ships.

– Trackable shipping options are internationally trackable.

– Non-trackable shipping options are only trackable until leaving Sweden. If you select non-trackable shipping you agree that our responsibility for the package ends when we hand it over to the postal service (Postnord), and we are not responsible for any claims of lost packages (as we can’t track it we can’t be sure that it hasn’t been delivered to you).

Processing time
The time we need to prepare an order for dispatch varies. Usually your order ships the same or the next business day.

Out of stock items
Out of stock items can be back-ordered. Fans and fan kits usually come back into stock in 1-3 days after purchase.

Estimated delivery times (Postnord)
Sweden: 1-3 business days
Europe: 3-4 business days
North America: 5-9 business days
Australia, New Zealand and Oceania: 6-11 business days
Asia Pacific: 5-11 business days
Latin America and the Caribbean: 5-11 business days
North Africa and the Middle East: 5-11 business days
Sub-Saharan Africa: 7-12 business days

Estimated delivery times (UPS)
Sweden: 1-2 business days
Europe: 1-3 business days
North America: 2-5 business days
Australia, New Zealand and Oceania: 5-9 business days

We’ll do our best to meet these dispatch estimates, but can’t guarantee them. Actual delivery time will depend on the delivery method you choose.
These estimates do not include time in customs.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Questions?
If you have any questions about your order feel free to contact us!